Frequently Asked Questions (FAQ)
Slime Care & Safety
Are your slimes edible?
Even though our slimes (like the Mango Sticky Rice or Brown Sugar Bubble Tea) look and smell delicious, they are absolutely NOT EDIBLE. Please keep them away from small children who might mistake them for food, as well as pets.
My slime arrived sticky! Is it defective?
Not at all! Slime can naturally become sticky or melt during transit due to warm weather in Singapore. This is completely normal and easy to fix. Just follow the instructions on the provided slime care card and use a tiny amount of activator to bring it back to the perfect consistency.
How long does slime usually last?
With proper care, your slime can last for months! Always wash your hands before and after playing with it to keep bacteria out, and play on a clean surface. When you are done, store it in its original airtight container in a cool, dry place away from direct sunlight.
Orders & Shipping
How much does shipping cost?
We offer a flat delivery rate of $4.50 for all local orders within Singapore. If your order total is $60 or more, standard local shipping is completely FREE!
Do you ship internationally?
At this time, we only ship locally within Singapore.
How long will it take to receive my order?
We typically process and pack orders within 1 to 3 business days. Once dispatched, standard local delivery takes an additional 2 to 4 business days to arrive at your doorstep.
Oh no! I entered the wrong shipping address. What do I do?
Please email us immediately at joyceliusq@gmail.com with your order number and the correct address. If your order has not been shipped yet, we will happily update it. However, if the package has already been dispatched, we cannot change the destination, and a re-shipping fee may apply if it is returned to us.
Returns & General Information
How do I know when you are releasing new slimes?
The best way to catch our restocks is to sign up for our newsletter at the bottom of our website! You can also follow us on Instagram for sneak peeks, texture reveals, and restock countdowns.
Can I return or exchange my slime?
Due to the tactile nature of slime and for strict hygiene reasons,all sales are final. We do not accept returns, exchanges, or cancellations once an order has been successfully placed.
I received the wrong item or my package was damaged. What should I do?
If we made a mistake with your order or it arrived severely damaged in transit, please contact us within 48 hours of receiving your package! Send an email to joyceliusq@gmail.com with your order number and clear photos of the issue, and we will make it right.