Contact information

We’d love to hear from you! Whether you have a question about your order, need help with slime care, or want to inquire about party favors and bulk orders, we are here to help.

Get In Touch

Email: joyceliusq@gmail.com

Customer Service Hours: Monday to Friday, 10:00 AM – 5:00 PM (Singapore Time)

We aim to respond to all inquiries within 1 to 2 business days. During high-volume restock periods, our response time may be slightly longer, but we will get back to you as soon as possible!

Important Note Regarding Orders

If you are contacting us about an existing order, please include your Order Number and the Name used at checkout in your email so we can assist you quickly.

Connect With Us

Catch our latest slime drops, ASMR videos, and behind-the-scenes content on our social media:

Instagram: @onceuponaslime.sg

Business Details

Company Name: Big Dot Creation

Location: Singapore