Refund policy

All Sales Are Final Due to the tactile nature of our products and for strict hygiene reasons, we do not accept returns, exchanges, or cancellations once an order has been successfully placed. All sales are final.

Slime Consistency (Not a Defect) Please note that slime consistency naturally changes depending on temperature, weather, and transit conditions. Slime that arrives sticky or melts over time is completely normal and is not considered defective.

**Every order includes instructions on how to easily fix and maintain your slime. We do not issue refunds, returns, or replacements for slime that has become sticky or stiff.

Damages and Fulfillment Errors We want you to be happy with your purchase! Please inspect your order upon delivery. If your package is severely damaged during transit, or if you receive the wrong item, please contact us within 48 hours of receiving your package so we can evaluate the issue and make it right.

To report a damaged or incorrect order, please reach out to us at joyceliusq@gmail.com and include:

  * Your Order Number

  * Clear photos of the damaged/incorrect item and the packaging

Approved Refunds In the rare event that a refund or partial refund is approved due to an internal fulfillment error, you will be automatically refunded on your original payment method. Please remember it can take a few business days for your bank or credit card company to process and post the refund to your account.