Privacy policy

Last updated: August 24, 2026

Welcome to Once Upon A Slime. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, purchase our products, or interact with us.

1. Information We Collect

We collect personal data that you voluntarily provide to us when you make a purchase, create an account, or contact us. This may include:

  • Contact Information: Name, email address, phone number, and shipping/billing address.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us. (Note: Payment information is securely processed by our payment gateways; we do not store your full credit card details).
  • Technical Data: IP address, browser type, and information about how you interact with our Shopify store, collected via cookies.

2. How We Use Your Data

We use the personal data collected for the following purposes:

  • To process, fulfill, and deliver your orders.
  • To communicate with you regarding your order, shipping updates, or customer service inquiries.
  • To manage and maintain your store account.
  • To improve our website functionality and user experience.
  • To comply with legal or regulatory obligations.

3. Disclosure of Your Data

We do not sell your personal data. We may share your data with trusted third parties strictly for the purpose of operating our business, including:

  • Our E-commerce Platform: We are hosted on Shopify. Your data is stored through Shopify’s data storage, databases, and general application.
  • Service Providers: Delivery and logistics partners (to ship your orders) and payment processing gateways (to process your transactions securely).
  • Legal Obligations: If required by law, we may disclose your information to relevant authorities to comply with Singaporean legal requirements.

4. Data Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, or disposal. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Retention of Personal Data

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required for legal or business purposes. Once your data is no longer necessary, we will securely destroy or anonymize it.

6. Your Rights (Access, Correction, and Withdrawal)

Under the PDPA, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate or incomplete personal data.
  • Withdraw consent for the continued collection, use, or disclosure of your personal data.

To exercise any of these rights, please contact our Data Protection Officer using the details below. Please note that withdrawing consent may affect our ability to fulfill your orders or provide certain services.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:

  • Email: joyceliusq@gmail.com